Frequently Asked Questions
Frequently Asked Questions (FAQ)
Why choose us?
Because we represent the world's largest e-cigarette brand, working with the most advanced harm reduction solutions and the purest, natural flavors. Our goal is to provide you with a full, delicious cloud of vapor with every puff.
How can I contact you?
If you have any questions, feel free to reach out to us:
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Email: contact@elfbarhu.com
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WhatsApp: +86 13316868956
Which countries do you ship to?
We ship to most EU countries. We do not ship to island nations (e.g., Malta, Cyprus, Ireland, Iceland, etc.).
When will my order be shipped?
Orders are shipped within 48 hours, excluding weekends.
When will my package arrive?
Your package will usually arrive within 3–6 business days (shipped from our European warehouse).
Can I track my order?
Yes. You will receive a tracking number once your order has been shipped.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), bank transfers, and select local payment methods depending on your shipping country.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly on the carrier's website.
What is your return and refund policy?
If you receive a damaged or defective product, contact us within 14 days of delivery with photos of the issue. We'll arrange a replacement or refund after verification.
Are your products authentic?
Yes. All products are sourced directly from authorized distributors and come with original manufacturer packaging and verification codes.
How should I store my vape devices and e-liquids?
Keep devices and e-liquids in a cool, dry place away from direct sunlight. Store e-liquid bottles upright with caps tightly sealed. Keep all products out of reach of children and pets.
Do you offer wholesale or bulk pricing?
Yes. For wholesale inquiries, contact us at [contact@elfbarhu.com](mailto:contact@elfbarhu.com) or WhatsApp +86 13316868956 with your order requirements.
What should I do if my device stops working?
Check that the device is fully charged and the airflow is not blocked. If the issue persists, contact our support team with your order number for troubleshooting or warranty assistance.